Experience: 0 – 3 years
Employment Type: Full Time, Permanent
Job Summary
We are seeking an End User Support Engineer with a foundational understanding of technology and a strong desire to learn and grow in the industry. This role is ideal for someone who wants to contribute to the company’s success by combining their passion for technology and business.
Key Responsibilities:
- Install and upgrade all workstations and printers.
- Respond to ITSM tickets related to hardware, software, and networking via remote support or in-person visits.
- Provide end-user support for:
- Windows workstations
- Microsoft Office and Office 365
- Utilities and standalone applications
- Conduct daily morning checks for video conference rooms and escalate issues to OEM vendors when necessary.
- Manage and troubleshoot video conferencing devices and ensure sufficient bandwidth availability.
- Coordinate with third-party vendors to implement system upgrades and fixes.
- Maintain and update asset inventory, network diagrams, and other relevant documentation.
- Train and guide end-users in using relevant technology and systems.
- Provide planned and unplanned off-hour support, including travel when required.
- Oversee operations, support, and the management of products, systems, and applications.
Requirements:
- Technical Skills:
- Strong understanding of desktop support including email, remote tools, application support, web technologies, video conferencing, and IT security.
- Experience with diagnosing, configuring, and installing software on Microsoft Windows and Microsoft Office Suites.
- Basic and practical knowledge of:
- Active Directory
- TCP/IP Networking
- DNS and DHCP
- Soft Skills:
- Strong troubleshooting and analytical thinking.
- Effective verbal and written communication skills.
- Ability to work independently and collaboratively.
- Willingness to learn and adapt to new technologies.
