Webindia is SugarCRM Silver Partner, we collaborate to provide our clients with the best in-class Customer Relationship Management systems that offer mobility, collaboration, connectivity and security. SugarCRM is the world's leading provider of open source Customer Relationship Management (CRM) software for companies and businesses of all sizes. SugarCRM delivers a feature-rich set of business processes that enhance marketing campaigns, improve sales performance, increase client satisfaction and deliver executive insight into business operations. Supported by advanced collaboration and administration capabilities that seamlessly merge into your companies operations, SugarCRM delivers results and helps operationalise your company's long-term growth perspective.

SugarCRM easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. SugarCRM's open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. The company offers a complete, enterprise-class CRM system built on open-source technologies, including PHP, MySQL, and the Apache Web server.

The Key Compelling reasons why more than 60,000 companies and 600,000 users globally adopt SugarCRM are because of its low cost compared to other readymade CRM applications, availability of source codes which make integration easy as well as its flexible deployment options (Purchase it On Demand or hosted in own data centers/Servers).

Key Features of SugarCRM

• Customization
• Affordability
• Collaboration across departments
• Automation of business processes
• SugarCRM is open-source software that gives programmers the opportunity to set up CRM for individual businesses.
• SugarCRM is multi-platform compliant and works in systems such as Linux, Windows, Mac OS, Solaris Sparc.
• SugarCRM supports many languages of the world

Contact Webindia for your own SugarCRM edition.

SugarCRM Competencies

Universal view of Client interactions - SugarCRM facilitates a universal view of client interactions across the different organizational departments. Acting as an information gateway for client interactions across the board, any department at any point of time can view client related information - regarding outstanding issues, project status and payment transactions or any other details of importance, to facilitate future communications with clients. Thus eliminating the need to seek out information from any particular department regarding the project status and wait for a reply to same.

Multiple features and diverse applications
The features and uses of SugarCRM are diverse, immensely useful and offer multiple collaboration facilities, helping departments to coordinate their efforts and interact seamlessly with customers. Executives and senior managers get immediate and current mission critical business information via an advanced suite of reporting modules.

• Sales Force Automation - Sugar powers your sales performance by enabling sales executives to track and share contacts and opportunities, manage and re-sell into existing accounts, forecast revenue, monitor staff performance through dashboards, manage quotes and contracts, work offline through the mobile solutions and collaborate through integration with Microsoft Outlook and other groupware mail applications.
• Marketing Automation - Sugar enables effortless collaboration between marketing and sales. Create, execute and track campaigns across multiple channels with the campaign wizard. Develop compelling e-mail marketing programs and capture leads directly into your CRM system with web-to-lead forms. Manage and assign leads to your sales executives and track the marketing ROI of your programs.
• Client Support - SugarCRM enables the creation and maintenance of a robust and effective customer support department. Sugar customer support centralizes client service request across channels to allow companies to manage inbound e-mails, identify problem areas, share knowledge and efficiently resolve customer issues. In addition, companies can downsize customer support costs with the Customer Self-service portal.
• Reporting - Sugar Reporting transforms data into executable information. Managers can monitor business performance across the board with reporting tools on Marketing Analytics, Sales Trends, Case Reports and Customer Profiles. Dashboards can be customized to meet the individual roles of users or to track key analytics across the organization. Underlying each report is actual data, so managers can explore, understand and evaluate the data impacting their business.
• Collaboration - Underlining marketing, sales and support activities, Sugar Collaboration provides capabilities to manage E-mail within Sugar while integrating with other groupware mail applications including Microsoft Outlook, Mozilla Thunderbird, and other tailor made E-mail applications, thus helping to track activities and manage projects on both offline and mobile settings.
• Platform - SugarCRM platform capabilities allow administrators and developers to create powerful business processes in a quick and easy manner. Administrators can define teams, control access rights to modules and fields, change the homepage layout or modify the existing screen with the layout editor, and create new sublets from third-party data sources. Simple yet efficient workflow tools give the user the ability to create and enforce business rules. The Module Builder feature offers the freedom to create custom fields within a given module or create an entire new module. These tailor made modules can be unique to your company or they can be shared or sold via Sugar Exchange and loaded into other Sugar instances through the Module Loader feature.

Contact Webindia for your CRM requirements.