Case Studies

Solutions to keep you... One step ahead.

Case Studies

The Customer:

Gunnersen is the largest independent Australian owned distributor of wood-based panel products, timber and decorative surface materials in Australia. Leading manufacturers from Australia and around the world entrust their brands and products to Gunnersen to ensure low cost distribution combined with effective marketing and brand awareness campaigns.

Business Need:

Gunnersen wanted to automate their sales process so that they can monitor the efficiency of the sales team. Also they wanted to track the feedback of the customer in the CRM.

The Solution:

WebIndia integrated quotes and invoice module, feedback, merchandise request modules in CRM .We had integrated their telephony system with CRM.As and when a call comes message will be triggered to activeMQ server and CRM will talk to the server and pop up the contact details based on the incoming phone number to the person who attends the call. If the number doesn’t exist in the CRM user can enter the customer details in the CRM.

Business Benefits:

After implementation of the solution, following benefits are being experienced.

  • Customer is able to monitor the efficiency of the sales team
  • Can able to track the no of quotes / invoice raised for the selected period based on sales executive wise
  • Can monitor the performance of the sales team month / year wise