The Customer:

Gunnersen is the largest independent Australian owned distributor of wood-based panel products, timber and decorative surface materials in Australia. Leading manufacturers from Australia and around the world entrust their brands and products to Gunnersen to ensure low cost distribution combined with effective marketing and brand awareness campaigns.

Business Need:

Gunnersen wanted to automate their sales process so that they can monitor the efficiency of the sales team. Also they wanted to track the feedback of the customer in the CRM.

The Solution:

WebIndia integrated quotes and invoice module, feedback, merchandise request modules in CRM .We had integrated their telephony system with CRM.As and when a call comes message will be triggered to activeMQ server and CRM will talk to the server and pop up the contact details based on the incoming phone number to the person who attends the call. If the number doesn’t exist in the CRM user can enter the customer details in the CRM.

Business Benefits:

After implementation of the solution, following benefits are being experienced.

• Customer is able to monitor the efficiency of the sales team
• Can able to track the no of quotes / invoice raised for the selected period based on sales executive wise
• Can monitor the performance of the sales team month / year wise

The Customer

Return to earn is part of the ParkerLane Group. They have spent over 15 years developing their knowledge of the textile recycling industry, making them leaders in extending the lifecycle of clothing. They invest heavily in technology and innovation allowing them to develop new ways to manage unwanted textiles.

Business Need:

Return to earn wanted to increase the efficiency of their current system and wanted to automate their internal process without user intervention. Customer complaints were a problem as there was no transparency as to what quality of clothes went in and out of the system. They wanted to implement CRM to track their customer details in their website which is developed using Joomla.

The Solution:

WebIndia integrated their current website with SugarCRM. When the customer registers in the website their details will be captured in CRM. WebIndia developed a windows based application to automatically print letter handout containing all details pertaining to the customer without user intervention. WebIndia also integrated with their logistic partners DPD and Collect+ to automate collection process. Data from CRM database will be synced to the client local server for internal process. Another windows application was developed to process the clothes based on the quality criteria defined. To increase the efficiency and time WebIndia gave an option to scan the barcode so that staff need not enter the details manually. Once the bag is processed details will be captured in local server database and it will be synced to online CRM database every 1 hour .Users can view their bag status in their login area. Also payments for the processed clothes are automated. Users will be paid through PayPal automatically and if the user had opted for cheque then cheques and address label will be printed automatically without user intervention.

Business Benefits:

After implementation of the solution, following benefits are being experienced.

• Customer is able to process more number of bags in a day.
• They can track the record for each customer in the CRM and also their efficiency of the staffs.
• They can track the amount of materials that have come in and the quality of each material.
• Their reporting system is complete now with all details thus avoiding any conflicts.
• They can monitor their process status easily.

The Customer

Visahelp has a well-deserved reputation for providing independent expert advice on all aspects of Australian immigration and citizenship law.

Business Need:

Visahelp wanted to track the customer complaints and to maintain their documents related to visa process for future reference. Also they wanted to move from Sales force to sugarCRM.

The Solution:

Webindia implemented sugarCRM community edition. We had to move the existing data from salesforce to SugarCRM. When the customer registers in the website their details will be captured as Lead in CRM. Implemented ticketing system for the customers to login and raise tickets through CRM. Customers can also upload the supporting documents related to their process. All data pertaining to the customer can be viewed in a single page with history of issues raised, status of the issues, documents related to that customer.

Business Benefits:

After implementation of the solution, following benefits are being experienced.

• Customer is able to track the details of their customer easily
• At any point of time can view the history of the customer, who the customer is?,what services we have provided? etc..
• Can able to track unclosed issues and escalate accordingly

The Customer

State Bank of Mysore was established in the year 1913 as Bank of Mysore Ltd. under the patronage of the erstwhile Govt. of Mysore, at the instance of the banking committee headed by the great Engineer- Statesman, Late Dr. Sir M.Visvesvaraya. Subsequently, in March 1960, the Bank became an Associate of State Bank of India. State Bank of India holds 90% of shares. The Bank's shares are listed in Bangalore, Chennai and Mumbai stock exchanges.

Business Need:

As the current website was a static website, sbm was unable to showcase much of their products and were not able to impress the online users. The client wanted to establish a more direct link to consumers through its Business to Customer (BtoC) operations. They came to us in need of showcasing their loan products through online and they were like to develop cms website, because they have regular updates like interest rates, and new deposit schemes with banners.

The Solution:

WebIndia implemented a joomla cms website in English, Hindi and text version with easy user navigation. Customers can apply their loans through online car, education, and MSME and Home loan modules with online loan tracker facility, and then dynamic branch and ATM locator. In joomla admin interface available, through that client can change any page content at any time with fraction of seconds. Client can take loan reports in admin panel.

Business Benefits:

After implementation of the solution, following benefits are being experienced.

• Current website more informative with user friendly access.
• They can update their interest rates daily.
• They can change Advertisement banners through admin interface with fraction of Secs.
• They can update new branches & ATM locator address.
• They can take online car, education, home & MSME loan reports easily.
• They can collect their customers feedback & complaints in online.